FAQ

How long does it take to receive my order?

Every MOREA piece is handmade to order. Estimated production time is approximately 1 month, provided the selected thread color is in stock. If there are multiple orders in the queue, delivery may take a bit longer — see our Shipping & Delivery page for details.

Can I choose a custom color?

Yes! Each design is available in a range of thread colors. If your preferred color isn't listed as a variant, feel free to reach out through our Contact page and we'll let you know if it's possible.

Do you accept returns or exchanges?

Because each piece is made specifically for you, we're unable to accept returns or exchanges for style, color, or change of mind. If your item arrives damaged or defective, please contact us within 48 hours of delivery. Full details are on our Returns & Exchanges page.

How do I care for my MOREA piece?

Our bags are handwoven using high-quality material. To keep it looking its best: avoid overloading it to help it hold its shape; protect it from rain and prolonged humidity; clean only with a soft, slightly damp cloth (no abrasive products or solvents); never wash it or submerge it in water; store it in its dust bag when not in use, gently stuffed with tissue paper to help maintain its structure; and keep it away from sharp objects that could snag the weave.

How can I track my order?

Once your piece ships, you'll receive a confirmation email with tracking information.

What payment methods do you accept?

We accept all major credit and debit cards, as well as other secure payment methods available at checkout.

Still have questions?

Reach out anytime through our Contact page — we're happy to help.